Help Center
ab67 Frequently Asked
ab67 Frequently Asked
Questions
Deposits, withdrawals, the VIP program, account management, and customer support — answers to all your questions are here, explained in plain language.
ab67 is committed to providing the best online casino experience for players in Bangladesh. Whether you are a new member or a regular player, questions come up for everyone. On this page we have put together detailed answers covering four key topics: the VIP program, account-related matters, customer support, and how to make deposits. If you cannot find the answer to your question, our support team is always here for you.
Rewards
VIP Program
ab67's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Each tier comes with a weekly cashback benefit. The higher the tier, the higher the cashback rate. Higher tiers also offer special promo deals, priority support, and access to exclusive events. Overall, the VIP program ensures more value for regular players.
Every week, a set portion of your net losses is returned to your account as cashback. At the Bronze tier you can receive up to 0.2% weekly cashback, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8%. The cashback amount is added directly to your balance, so you can use it to play again or withdraw it subject to the applicable conditions.
Your VIP tier improves gradually through regular play. The more active you are and the more games you play, the faster you can advance to the next tier. You start at Bronze and can work your way up through Silver and Gold all the way to the top tier, Platinum. For detailed criteria on tier advancement, contact customer support directly.
Yes, the Platinum tier is the highest-benefit tier. Weekly cashback here can reach up to 0.8%, which is higher than any other tier. Platinum members also receive priority customer service, invitations to special tournaments, and exclusive promo benefits that are not available to regular members.
If you remain inactive for a long period or your activity drops significantly, your VIP tier may be reviewed. The best way to keep your tier is to keep playing regularly. For any questions about your tier, contact ab67's live chat support for full details.
Account Management
Account Questions
No, only one account per person is allowed on ab67. Creating multiple accounts goes against the platform's rules and can result in all accounts being suspended or closed. Any bonus or cashback benefits may also be forfeited. Always use a single account and keep it secure.
If you forget your password, use the "Forgot Password" option on the login page. A verification code will be sent to your registered email or phone number. Use that code to set a new password. If you run into any trouble with this process, email [email protected] or get help via live chat — the team is available 24 hours a day.
In most cases you can log in from a new device without any problem, but for security reasons a verification code may sometimes be required. This is to protect your account from unauthorized access. Simply confirm your identity using the code sent to your registered email or phone number and the login will be completed. You are always advised to use a secure internet connection.
A strong password should contain uppercase and lowercase letters, numbers, and special characters (such as @, #, !) and be at least 8 characters long. Do not use your date of birth, phone number, or any easily guessable word as a password. Changing your password regularly and not reusing the same password elsewhere are good habits to follow.
The username set at the time of account creation generally cannot be changed. However, if you need to change it for a specific reason, contact the customer support team — they will assess the situation and assist you. Since usernames must be unique, a name that has already been taken may not be available.
Support Services
Customer Support
ab67's customer support team is active seven days a week, twenty-four hours a day. Whether it is night or day, a holiday or a working day — you can reach support whenever you need it. This ensures you get a response at any time according to Bangladesh Standard Time (BST).
Yes, ab67's support team provides service in both Bengali and English. Native-language support is very important for Bangladeshi players, so we give the highest priority to communication in Bengali. You can describe your issue in whichever language you are most comfortable with.
ab67 has two support channels. The first is live chat — you can chat directly on the website for immediate assistance. The second is email — you can send a detailed description of your issue to [email protected]. Both channels are available 24/7.
Having certain information on hand before reaching out to the support team helps resolve issues faster. For example: your account username, your registered email or phone number, the date and amount of the transaction (if the issue is money-related), and a brief description of the problem. With this information available, the team can provide the right solution much more quickly.
Both channels are equally effective, but they suit different situations. Live chat is more convenient for immediate issues — you can talk in real time. For complex matters or when you need to send documents (screenshots, records), email ([email protected]) is more suitable. Support is available in both Bengali and English on either channel.
Payments & Transactions
Money Deposits
The minimum deposit at ab67 is ৳200 — and this applies equally to all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, you must deposit at least ৳200. This limit has been kept accessible for players in Bangladesh.
ab67 accepts five payment methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. Depositing through any of these methods is very straightforward and secure.
Log in to ab67, go to the deposit section, and select bKash as your payment method. Enter the deposit amount (minimum ৳200) and send money to the bKash number shown. Once the transaction is complete, save the transaction ID. Your account balance is usually updated within a few minutes.
First, wait a little while — sometimes there can be a short delay due to network issues. If the balance still does not appear, have your payment transaction ID or screenshot ready and contact us via live chat or at [email protected]. The support team will quickly verify the transaction and resolve the issue.
ab67 does not charge any extra fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may deduct charges according to their own policy for the transaction. Check the relevant mobile banking service's website or app to find out about those fees.
The minimum withdrawal amount at ab67 is ৳800. Withdrawal requests generally take between 30 minutes and 3 hours to process. Withdrawals via bKash, Nagad, Rocket, and Upay can be completed quickly. Bank transfers may take a little longer depending on the bank's processing time.
Still have questions?
Our support team is by your side in Bengali and English, seven days a week, twenty-four hours a day. Feel free to reach out whenever you need help.
Live Chat — 24/7
Email Support